Flying Penguin Autoparts use DPD Local for the majority of our domestic parcel deliveries. DPD is a global company with one of the most recognised and admired brands in the world.
PLEASE NOTE: All deliveries are made by courier and will require a signature. You will be e-mailed with a despatch confirmation and , if you have provided a mobile phone number, an SMS message. You will then receive another message on the day of delivery confirming a 1-hour time slot for delivery. You will also have the option on either of these communications to rearrange delivery date or to advise the courier to leave with a neighbour. Please ensure someone over the age of 18 is present to sign for the item. Should the item be returned to us we will have to charge for re-delivery.
We run an automated ordering system so please ensure your correct shipping address is selected on the checkout as we can only send to the address that comes through.
For orders cancelled after despatch you must follow our returns procedure. You are responsible for both the outgoing and return postage costs.
Postage Guide for Out Of Zones GB Exclusion List
Orders Delayed/Missing in Transit
We promise we'll do everything we can to ensure you receive your order within the time-frame specified. Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in mind the points below. All claims for missing items must be made within 28 days of the date of your order.
What do I do if I have not received my delivery?
Please call us or send an email to email@example.com and we'll get back to you quickly with a response and tracking information.
How much does delivery cost and how long will it take?
All of our listings have free delivery to UK mainland addresses (please see exclusion list for out of area zones) and use our standard 1-3 day delivery service. Please note that we do not dispatch orders on weekends.
What happens if I'm not at home to accept delivery?
If you are not available to sign for your delivery, the courier will send an e-mail to advise that delivery has been attempted. To rearrange delivery or arrange to collect the parcel, please follow the instructions on the e-mail.